Frequently Asked Questions

Getting Started

Sign up with your email or phone number, set a strong password, and complete identity verification (KYC) by uploading a government-issued ID. This usually takes 5-10 minutes and is required for trading or withdrawals.

KYC (Know Your Customer) verifies your identity to prevent fraud and comply with anti-money laundering laws. It’s mandatory on most regulated exchanges for fiat deposits/withdrawals.

Link a bank account via our payment channel transfer, use a debit/credit card, or wire funds. Fees vary (0-4%), and processing times range from instant (cards) to 1-3 days (bank transfers). Start with small amounts to test.

Navigate to the “Buy” or “Trade” section, select a pair (e.g., BTC/USD), enter the amount, choose market/limit order, and confirm. Use spot trading for simple buys; always double-check wallet addresses to avoid errors.

Fees are typically 0.1-0.5% per trade (maker/taker model), lower with higher volume or holding exchange tokens Withdrawal fees cover network costs (e.g., 0.0005 BTC). Check the fee schedule to minimize costs.

Go to the wallet section, select “Withdraw,” enter the destination address/IBAN, specify amount, and confirm via 2FA/email. Crypto withdrawals take minutes; fiat can take 1-5 days. Always verify addresses to prevent loss.

Enable two-factor authentication (2FA via Google Authenticator or SMS), use a unique password, avoid public Wi-Fi, and never share private keys. Many exchanges offer insurance for hacks, but self-custody in a hardware wallet is safest for large holdings.

Use the “Forgot Password” link to reset via email/SMS. For account locks (e.g., suspicious activity), contact support with verification details. Recovery can take 24-48 hours; enable recovery phrases during setup to avoid this.

Yes, in most countries—trades, sales, or income are treated as capital gains (e.g.based on profit/holding period). Track all transactions with tools like Koinly; consult a tax advisor, as rules vary.

Spot: Buy/sell actual crypto at current prices for immediate delivery. Futures: Contracts to buy/sell at a future date/price, often leveraged (e.g., 10x). Margin: Borrow funds to amplify trades, increasing risk/reward. Start with a spot for beginners.